From “New Mexico Highways” magazine.
All’s not well: While vacationing in Angel Fire, Connie Maxwell of Johnson, Iowa, filed a medical claim with Wellmark, Blue Cross Blue Shield of Iowa. The company responded with an explanation of procedures to follow when out of the country.
Maxwell then called the processing service and explained that New Mexico was in the United States, but to no avail.
“Is the claim filled out in English?” the customer service rep asked.
Maxwell asked the rep if she realized New Mexico was located between Colorado and Arizona.
“Yes,” she snapped, and asked again if the form was filled out in English. Maxwell said that it was, then was transferred to another rep.
But explaining the situaiton to the new rep was all for naught.
“She said to fax it to her, she neede to check it to see if it would be an international claim or not,” Maxwell says. “Unbelievable.”