Archive for the ‘General’ Category

Health Issues

Monday, July 14th, 2008

My horror story is one involving the provider AND the practitioner.

Our “health insurance” isn’t really that at all. It’s a union-run trust fund that is earmarked for medical expenses; officially dubbed an indemnity plan. Most, if not all, practitioners will not accept such insurance, so I have to pay 100% out of pocket for every doctor visit, or wait till it’s really bad and go to the emergency room. The whole thing chaps my hide. The plan does not cover well child checkups, womens’ exams, immunizations, drugs, or vision care. I am treated like an indigent every time I visit the doctor. I once thought I had found a practitioner who would file the claims for me and just let me pay the 20%. They did this once and I went to my next appointment prepared only to pay the $12 for my part. I was informed AFTER the doctor had seen my daughter that they “don’t and never have” filed with my insurance. I have proof in my hand that they were lying.

I’d like to know what is wrong with my insurance. I can’t get an answer from anyone about it.

The New Terrorists

Monday, July 14th, 2008

This is probably minor compared to other people’s problems, but this so annoyed me that I wanted to tell someone. I have health insurance through one of the companies I call “The New Terrorists” who are terrorizing the American people; this company’s name is Blue Cross. Aside from the basic problems of them not covering dental and medical treatments I thought should be covered, they are now trying to double-charge me for my already expensive coverage. I pay about $640 per 3 months (it was just raised a month ago) and I sent payment on time. I got a leter a month later that they hadn’t received payment and that I would be discontinued. I located my cancelled check that they had cashed and called them to inform them that I would not pay twice for their coverage. Unfortunately every time I call, their computerized “billing system” is down and they can’t access it. When I’ve asked to talk to a supervisor, they inform me that one is “not available” at present but they wil gladly take my number and have one call me in 24-48 hours. I am so disgusted with Blue Cross and the whole medical and pharmaceutical industry that I believe it is time for Americans to rise up and treat these companies as the terrorists that they really are.

I am planning on setting up a web site called “The New Terrorists”, identifying various medical, health insurance, and pharmaceutical companies as terrorist groups and encouraging our politicians and the American public to start treating these companies as terrorists. I was wondering if you knew of any way of finding out the names and addresses of the corporate leaders of companies like Blue Cross and any of the other major healthcare companies. I am convinced that only by creating a threatening environment for the heads of these companies will there ever be any end to the rampaging greed of these sickening terrorist groups. Any help would be appreciated. Thanks,  

Mark

Blue Cross Sucks

Monday, July 14th, 2008

To Whom It May Concern,

Allow me to introduce myself, my name is Kandie Cudd and I live in a small town in Arkansas. Please bear with me as I attempt to be brief here…
Nov. 26, 2001 I was involved in a car accident on my college campus.A man pulled out in front of me and I just assumed it would be a simple case. He was cited at the scene as I was being taken away by ambulance to the hospital. However, over a year later it has grown into a mess that I need assistance with.

I had to hire an attorney 3-4 days after the accident as this man’s insurance company attempted to take advantage of me just days after speaking with the adjuster from their insurance co. (attempting to place “contributory negligence” on me). Then this attorney was voted and appointed judge, I then
went with the attorney that had purchased his practice. My decision, my choice I realise this, however, I didn’t know who to hire that had integrity and character.

In the meantime the Orthp. Surgeon that reviewed my condition made a tremendous mistake, stating that he had performed 3 tests on me that discredited my injuries. (Herniated disc, knee injuries, and “turf toe”).

I confronted this doctor with my concerns as the tests were impossible, one because of my injuries, the other that I had a “walking cast” on at the time which would make performing these tests impossible.

He denied any mis-doing, stating that he remembered specifically performing these tests on me. I suggested that he had me mixed up with another patient as I knew he saw many per day. He then reiterated his views and making them worse for me in his second set of clinic notes. (My attorney even stated, “how did he know what to say to discredit your
injuries?”).

When this could not be resolved by speaking with him personally and speaking with my primary care doctor, I then filed a complaint with the Arkansas State Medical Board. The doctor in question has been called, “invited” to answer further
questions by the medical board at a Feb 5-7 hearing of this year.

My medical records at the clinic here in town (my primary care doctor) have been altered, pages missing, etc. also. My primary care doc also stated after I asked about this…”you got me in trouble”. I told him that I did not get “him” in trouble that the complaint wasn’t even against him. HIs attitude has changed
towards me now and I cannot go back to see him, nor the doc he “referred me to”.

They have put me through physical therapy, meds and time and I still have the injuries that have changed my life. I have moved on as best as possible working from home and I have a friend that has loaned me her car for this whole time. But I want to at least get back to the place I can be self sufficient
and get back to painting my holiday windows (my business).
The attorney that was representing me, (without my knowledge, except through mail after the fact) had filed and was granted a continuance and then filed a motion and was granted a motion to withdraw.

The courts have given me 30 days (less than 2 days left now) to acquire a new attorney to represent me or my case will be dismissed. (??)

I have called and emailed a great number of attorney’s now :(
I did speak with an attorney out of Little Rock, and he has suggested that I “Drop my case” (to buy myself some time here) and that I would have one ( 1 ) year to open it back up a bring it back to the courts. He also stated he has no question at all that I will win my case, but, that I will not be justly compensated for my injuries because of the complaint against the doctor and that because of this complaint and my insistence for justice, that it would be impossible for me to get
the doctors to “testify on my behalf” so, as a “business decision”, was unable to take my case because he has too many people to pay and was not guaranteed that he would make enough off of my case. I can understand that.

As a consumer I am left in quite a place here, not knowing exactly what I should do at this point. I realise I am a citizen in a small town up against some very powerful and influential people. I am also left with injuries that have dramatically changed my life and no means at this point to take care of them.

I did check with the University Hospital in Little Rock, they have a medical assistance program, however, I do not qualify because my injuries are the result of the accident and the other party is as fault. They also stated when called that they cannot see me “because my case is in litigation”.

Any advise that you can give me at this point will be greatly appreciated.

Sincerely,

Kandie Cudd

BC Kidney Failure

Monday, July 14th, 2008

I think it time to raise hell with the insurance industry and the politicians they have bought. Here’s why.

 In May of 2001, my wife suffered kidney failure while hospitalized with a severe case of pneumonia. Since then she has had to have dialysis three times a week and has been waiting for a transplant. It has been nearly two years.

 My wife gets her insurance thru her employer and the company was bought by another company. On the first of January, they changed insurance companies and the new company (Aetna) doesn’t seem to want to answer their phones. On January 20, the local hospital called to say that they had a kidney ready for my wife’s transplant, but we couldn’t have it done because the insurance hadn’t approved it. We couldn’t contact the insurance company because it was a legal holiday.  Now, Aetna old us today that they will not approve of a transplant in Tulsa; it has to be done at Baylor University in Texas. Baylor told my wife that she has to fill out a bunch of forms for them and then wait again for a kidney. It’s going to be expensive for us to spend time in Texas.
 Meantime, my wife’s company is again up for sale. If they cut back on employment, move to a different region, cancel employee insurance or change insurance companies, she will again be unable to get the transplant.
 Please complain to your congressmen and other politicians. This kind of thing must stop.

  Sincerely, from Oklahoma

Blue Cross Sucks

Monday, July 14th, 2008

In the fall of ‘97, I had a flare-up in that little “hot spot”, I call it, in that area of the sinus bone. Instead of the usual low grade pain I had gotten used to, I was stricken again with the unbearable that makes some people commit criminal acts. I saw the oral surgeon immediately, and he did a quick office surgery, put me to sleep and opened the wound in the bone, made by the previous surgeries, and cleansed it of all the infection that was building up in it, and tried to seal it off with something of a membrane made of my own gum tissue. When I awoke from the sedation, he explained to me that this “defect” would never stop giving me problems and that the only way to permanently try to fix this, would be to do an alveoplasty, using a bone graft from my hip to fill in this hole, and hope that this new piece of bone  would regenerate with the alveolar bone and fuse it all back together somehow and stop this chronic infection form recurring. At the time, I wasn’t too thrilled with the idea of hip surgery and oral surgery and it would mean more pain pills and a long recovery and I just did not care to think of it, if he could solve the problem temporarily with this “bandaid” surgery he had just done. So after that surgery healed, I was off to live life again, and still had that same old, low grade ache in that bone but I learned to lived with it for the next 5 years with virtually no problems, until I woke up one day in the summer of 2003 and realized I was losing my eyesight at rapid speed. One day I was able to see, the next, I could not, and it all seemed to happen that fast. I was found to have severe cataracts in both eyes, and needed cataract replacement surgery immediately. They did each eye individually, allowing one to heal some, before doing the other, and I had to put eye drops in both eyes every couple of hours to speed up the healing progress but my left one was not doing as well as the right. The left one was the same side as all the other disasters had taken place, so it made sense that this one

Blue Cross Horror Story

Monday, July 14th, 2008

My horror story, or 10 year nightmare, began in the fall of ‘92. President Clinton was about to win the candidacy and I had suddenly fell ill to sickness within my sinus bones that would wind up haunting me for the rest of my life.
It all first began in the winter of 1982, after the birth of my first child, that I suddenly began to suffer from endless sinus and ear infections and it seemed that no amount of antibiotics would make any of it go away. Out of desperation one night, I called this doctor, whose name had been mentioned to me in passing somewhere, that he was good with this type of thing and might be able to help me. Late one Sunday night, finally at the end of the rope, I called and he met me at the ER and soon we discovered that I had developed multiple allergies to many environmental things and it was assumed that this was the current problem. So I started on an anti-allergen regimen and cleaned house of dust and mold, got rid of my cat and my plants, and a serum, much like a vaccine was created for me, and I took this by injection about every week to every other week, and after about 8 months or so, I tapered off. Infections had finally cleared up some and I was doing much better but I was told I was left with some damage to my left maxillary sinus and would need a surgery, that back in those days was called a Caldwell-Luc procedure, to aid in the drainage of this affected sinus that had not been working properly while I was so sick. I went through the surgery and recovered rather quickly and was back to work in no time since I was only 21 then, very healthy and active, otherwise, and I never even needed the pain medication. This was what I percieved to be the end of this illness I had been suffering from for over a year and I did not think that anything else would ever again plague me in that area, since I was convinced that I had been cured. Well I was so wrong I was in for a serious and un-welcomed surprise in the fall of 1992. I had just moved into a very old, drafty house in the country and even though prior to moving in, much cleaning and dusting was done, to prevent allergy attacks from recurring, since I still got them occasionally. About a month after moving in, I awoke one morning with the most excruciating pain in the left side of my face, and swelling and unable to blow anything from that side of my nose and I was suddenly just devastatingly sick. I immediately contacted the ENT surgeon who had done the surgery back in 1982, and was seen immediately. Even he seemed shocked at the severity of this new infection. My entire left maxillary sinus was completely full of infection and swollen and painful and I literally could not open my jaw. This infection had infected not only the sinus, but the jawbone, and out into the tissues beneath my face and was beneath my cheeks in the form of cellulitis. I could not blow anything from that nostril and the pain was very intense. The doctor, unsure of just what had happened here, performed in his office, a minor, but very painful, surgical procedure called a sinus lavage and attempted to rinse this infected substance from my nose. He even had to perforate the buccal area of my mouth, just under the upper lip, along the gum line, with a very long needle and inserted it directly into the sinus to aspirate this strange substance to be sent to pathology to determine what kind of bacteria or cancer or whatever this might be. This perforation and aspiration was done almost every other day, while I continued to take every kind of antibiotic available from broad spectrum to fungal kinds to anaerobic bacterial types. Nothing seemed to be working at all and the infection was so deep into the bones of my sinus floor that my condition did not have a very good prognosis at this point. We finally hit on an antibiotic combination that seemed to begin clearing it up, but by now I was on so much stuff from decongestants to antibiotics and so by now it is March of 1994 and the nightmare isn’t over still. I am now facing more surgery, pain, and tremendous amounts of money being dumped into this, which by now, if I had only known better at the time, I would never have gone through with the root canals. I would have had those teeth extracted as well, and speaking futuristically, it would have been in my best interest, I just did not know it at the time. So I had the surgery first, where the oral surgeon went in while I was under anesthesia, and cut out the jaw tooth, the bones surrounding it, and basically did a cleanup job from the prior surgery, where he could see more scar tissue trying to develop and this “hole” that he called a “surgical defect” was like a constant open wound that oozed pus quite often, so he did the best he could to clean that disaster up and try to promote some healthy bone to begin healing. Afterwards, I had to see the dentist and prepare for the other 2 teeth to be root canaled. By summer of that year, ‘94, I was finally starting to see some kind of light at the end this infinite tunnel, but things still were not quite right. While the dentist was working on the 2 root canals, I appeared to be having problems still, within the alveolar bones that support the teeth, and I was still in constant pain. Now, as I mentioned earlier, the first operation had gone so well that I never took any narcotics. In fact, up until that fateful day just before that sinus surgery in the fall of ‘92, at age 31, I realized I had never taken a pain pill stronger than an aspirin, in my entire life. I had, in fact, been a pretty sheltered girl most of my life and did not drink or do drugs, had gone to nursing school back in the early ’80’s, but never finished to become a registered nurse, since life has a way of making you put aside your dreams temporarily while you deal with other things like having children and going through divorce and being forced to drop out of school for a while and work in doctor’s offices instead, until the time could be right.Here is how this drama began to unfold. I was very sick and I was getting very weak. I was 31 years old and had never taken pain pills before and did not want to. I was actually kind of scared of them, based on what I had learned in the pharmacology I studied in nursing school. But one day, that pain was bad, so bad that I felt like dying, that I just did not think there was any more strength left in me to fight it off and I had been given a few of these little speckled pills for pain to take if it ever got to the point where I needed it. Well I think I had long gone past that point months earlier and was finally at the breaking point. So I took out this pill, in a little blister pak, an obvious sample from the doctor, that I had been holding on to for quite a while. The day I decided to take it was not whimsical or anything like that. I planned to take it, but first I had to research it, since research is my thing and what I seem to do best, I had to know everything there was to know about this drug called “Lortab”, and before I swallowed this pill, I had to know exactly what to expect. I was that pill-phobic. So after my research, I took the pill and waited. About 15-20 minutes later, the course of my entire life had just changed. A complete 180 had taken place, and I did not even know it yet. All I knew at that particular moment, was that for the first time in years, I suddenly felt absolutely no pain at all. Apparently I had been in low grade pain for several years prior, and I just assumed it was a stress headache or sinus pressure and I figured I could live with it and go on, that this was just the way it was, and I really did not know anything different, until that day. That day, a whole different world that I had not seen, opened up to me and at the time, things looked and felt good, and I oblivious to what the future held at that time.

 
When the root canals were “supposedly” done, I still had pain in them, and the doctors did not believe me. They felt sure that everything had been corrected and by now I should be over the pain, but I wasn’t. They began to cut me of from pain medication and I still needed it, since they did not know it yet, but they still had not fixed the problem yet. I begged for the pills and sometimes I got them, and sometimes I did not, so I got tired of the whining and begging and being accused of being an addict. One day while standing in line at Kinkos copiers, a devious idea popped into my head. I did not need these doctors to call in the medicines for me or write more prescriptions. I had been to nursing school and I knew how to do it myself, so I did. And I did, and I did, and many months went by and I had stopped bugging the doctors, and I was still not quite right, my sinus had some kind of permanent defect now that needed alveoplastic surgery to correct, but no one knew at the time. I had given up on everyone and decided I would do things my way now. After a few months of playing doctor, and not even really realizing I was committing a felony, I started getting sloppy, and one day, that sloppiness caught the eye of a very sharp pharmacist who busted me right then and there. So now I was not only still sick, but facing jail? How much worse could things get? A lot worse. I was sentenced to probation, since it was my first time ever to break the law and I was never ordered to be in rehab, nor was I seeing any more doctors to try to solve the still existing sinus bone problem, that still hurt and made me do what I did in the first place. I tried for a few months to give the medicine up. I tried alternatives but there just wasn’t anything strong enough to fight it off. With time, I sort of learned to deal with it the best way I could, and occasionally I would get a script from a doctor to help with the pain, but it was mostly random, and started dealing with the pain at night by taking anything and everything available

Blue Cross Horror Story

Monday, July 14th, 2008

Hi my name is Beth

I live in Kentucky, in late 1992 I was found to have a mass in the general area of my left ovary after being told I was pregnant by a doctor. I ended up in the emergency room because of some spotting and this is where the discovery of the mass came to light. The emergency room doctor, upon initial exam, was saying that I was pregnant but that he could not hear the heartbeat of the fetus, but could hear a placental beat ( I believe is what he said ), so I was sent to ultrasound, according to calculations by myself and both the doctor and the E.R. doctor I would have been about 4.5 months. The ultrasound proved different even though I was not allowed to see the screen and was not allowed to ask questions of the technician, I had to rely on an OBGYN who was on call who came to me and told me of this large mass that he said made it impossible to identify my left ovary. He told me he had to operate right away. I was 22, and single with no children. The OBGYN told me that there was a big chance that the mass was malignant and he would more than likely be doing a complete hysterectomy on me. I asked what would happen if I did not have the surgery and he said that I would have “an extremely shortened lifespan.” Of course I signed the consent form given the choice to live or die, I was choosing to live. I had surgery, during which pathology was done and it was determined that the mass was benign. When I woke up to see my family around my bed I asked my mother if he took it ALL and she said yes and I fell numb, I had just had a total abdominal hysterectomy and bilateral oopherectomy. The doctor said that my right ovary was very cystic and ruptured when he opened me up, I had an incision from above my belly button down to my pubic bone, measuring 10 inches.
After a hard 7 day stay in the hospital I went home just to discover 2 days later that I had a sudden gushing of fluid out from between my legs, my immediate fear was that my bladder had dropped. Went back to the doctor and he said it was a normal discharge from the surgery. Well those “discharges” became so bad that I was soon wearing adult diapers and soaking my bed at night. I went for 2 months like that and had pelvic exams once a week in the doctors office, he always said it was a normal discharge. Suddenly I was down with pneumonia in my left lung and my kidney had stopped functioning on the left side and I was back in the emergency room where one of the doctors associates told me I had a urinary tract infection and sent me home with antibiotics. I returned the next day so breathless and running a higher temperature and had not really slept for 2 nights because I could not even lay down. The “associate” was there again and he told me that he would admit me over night, after my parents pushed him for an XRAY, but that I was not going to stay longer so I need not get comfortable, that I was to drink icewater to get rid of that fever. I stayed a week, ended up having a nephrostomy tube inserted into my kidney, was so weak from pneumonia and dehydration that I nearly died.
After a weeks stay I again went home to try to get over this but I had reconstructive surgery ahead of me because apparently my left ureter had been cut during the hysterectomy. To shorten this story a bit, I found a urologist in another city to do my surgery and was home recovering before the OBGYN had even a chance to get me scheduled with a local urologist.
I ended up bringing suit against the doctor who did my initial surgery for the neglect in my care, this was after I went through one lawyer ,who was supposed to be representing me, and had neglected to file suit on my behalf and eventually told me right before the statute of limitations ran out that he couldnt take my case because HIS WIFE WAS FRIENDS WITH THE DOCTORS WIFE and it was causing him problems at home. My second lawyer did nothing either, he strung me along for several years with noting to show for it but broken promises and never following through with the depositons, we only did mine. The court had a hearing because the defendant was filing a motion to dismiss for lack of prosecution, my lawyer did not show. The judge said we would meet again in 2 weeks and he sent a letter to my lawyer, an order to appear in court at that hearing, HE DID NOT SHOW AGAIN. The judge told me that he was going to call my attorney since he hadnt returned my calls in such a long time, and get to the bottom of it, I found out the next hearing that my attorney had asked to be dismissed from my case, but NEGLECTED to inform me, I find out at court, sitting there in a room full of people feeling ashamed and helpless I walked out of there with the judge telling me that he was going to decide whether we would have another court date or not.  I got the letter 2 days later that he had thrown it out of court completely. this was last year in 2002, this all started in late 92, almost 10 full years of being raped by the medical and legal community and during all that time I was and still have had NO counceling from surgery have had to hit rock bottom several times emotionally because of being left barren and now with a fear of hospitals, lawyers and the court system, WHO IS NEXT? THE POLICE????? if anybody has any input write me at:

Unapproved

Monday, July 14th, 2008

My husband was approved to have the surgery to lose weight and was performed in September 23 today is  January 24 and I still get the bills from the hospital because they said it was a pre-existing condition. The reason they said is that they say on his medical records from the Veteran Hospital that he was put on a diet to lower his blood pressure.  He is 10% disable because of this and has to go to get his prescriptions to lower his blood pressure.  I faxed them already all they ask for and This company   assured us that they would take care of the approval.  That was   the last time they call me to tell me he was approved.  Now is me calling them to request not to send me the bills for over $10,000 from the surgeon, 81,000 from the hospital and others more. So be aware that even do was approved you also can get screw. We don’t have the money to pay for this and if this is not solved I will have to hire a lawyer.  

Blue Cross

Monday, July 14th, 2008
After all the following occured, I contacted the Rockledge Police Department, I found out there were 22 theft complaints against Wuesthoff so far this year.  A few were things like car theft, but many had similar complaints to this one.  When will someone investigate them?  Karen Davila, Vice President of Wuesthoff Health Systems, has threatened me with libel if I tell my story.  Well, this story is true, so here it is. Truth is not libel!
 
My mother, Mary Lucas, 72, was gravely ill and also suffered from dementia and was in Wuesthoff hospital in Rockledge, FL, Brevard County, for about a month through December (2002).  During her stay, she had a battery of tests and was moved from one room and section to another many times.  They made a fortune off of her from Medicare and Medicaid. They never did tell us why she was so ill.  Anyway, during the moves, various things disappeared.  Items lost and not located in lost and found included all her clothing, her jewelry, gifts bought for her while she was ill in the hospital, and both her upper and lower dentures. I was in to visit her to sign a permission sheet for a heart procedure, and she had both dentures in at that time.  How do I know?  They brought her supper to her while I was there, and she could not eat. I thought she needed to put her teeth in and was going to assist her, and she showed them to me but she was too ill to eat.  It was at that time I noticed all her belongings were GONE! She was in a bare room with nothing but her gown.  No clothing in the closet, nothing of hers in her room except her and her teeth. 
 
My brother, Lloyd, assisted her at discharge and is a witness.  At the time, the staff had to get clothes and shoes out of lost and found for her to wear home. At that time the staff that was present insisted the hospital was not responsible for missing items.  They intimidated my family so much they just left without a struggle.  When I heard about this, I got furious.A friend of mine had the same thing happen to her husband (they lost his denture) and she suggested I take in an estimate since she was reimbursed for her dead husband’s denture. He died before he could get his impressions and she still received a check from Wuesthoff.  When Kathy called Karen to complain about the treatment we got there, Karen told her that she should not have cashed the check if her husband had died!  The nerve!

I went to the hospital in December of 2002 and was sent to four different offices before I found a person responsible for reimbursement.  I did not want payment for anything except for the lost dentures at the time since my mother was in a nursing home and on social security (and medicaid will not pay for dentures anymore, thank you Jeb), and so there was no way she could afford to replace them. I did tell Karen Davila at that time that all her stuff was missing at discharge, but at the time I was not worried about the rest of it. She claims to be deaf about that part.So, I hand delivered a written estimate for $1000 from Atlantic Denture Clinic to replace her teeth to Karen L. Davila, at 321-636-2211 ext 1509. She later wrote that the fact that the estimate was hand written by a business started by a deceased dentist made us suspect–hinting to people we were trying to pull something over the hospital…well, a lot of businesses have lost the original owner and are still operating…Wal-mart, for example. Much to her credit, Karen made sure that a check was written to that clinic to replace the teeth, acknowledging their responsibility for the loss (she later writes that she had the check written out of pity and not because of responsibility).
So, with a way to pay for her lost teeth, We scheduled and canceled many appointments to take my mother into the denture clinic because she was too ill to keep them.  My brother and I finally got her to Atlantic Denture Clinic a week or so before she died, but my mom was being difficult that day.  We could not get impressions, but left the check with them since we were going to try it again the next week.  Unfortunately, my mother died (Wednesday) before that appointment. The Monday following her death, I collected the check from Atlantic Denture Clinic (I had gone Friday but they were closed) and I went to Karen Davilla’s office and quietly told the receptionist that my mom passed away last Wednesday, and was it possible for a new check to be reissued to my father.  The receptionist went back to Karen who I overheard explaining the situation, and suddenly, instead of inviting me into her office and sitting with her at her desk, instead of quietly explaining policy is such and such, instead she yelled at me from maybe 15 feet away that she was sorry for my loss but that she would not reimburse my father because my mother had died and no longer needed teeth.  Then I heard her tell her secretary to take back the check, and at that point I left the office, since that check was proof that they acknowledged the loss and their responsibility to pay for it. Well, this was just too much.  I had just lost my mom, who I was with when she passed and even had to close her eyes afterwards; the Thursday before, I lost my mother-in-law who I had been taking care of since her stroke in January of 2002, and was with her when she passed; a week before that, a person I cared alot about passed away, and a week before that, my brother-in-law, only 38 years old, was tragically unrecognizably mangled in a tractor trailer accident, not his fault.  After all this, I get treated this way.  I told her I will tell people about this and she did not care. 
I filed complaints with every consumer group and person I could think of, and then I decided to create this web site so no one else ever has to go through this–the reason is that no newspaper or reporter or television action teams would touch the story.  My guess is Wuesthoff is a big advertising client and no one would break this story. No satisfaction has ever been received.  But as word gets out, maybe someone will be spared the living hell we went through thanks to the vice president of Wusthoff Hospital.

 
Karen still refuses to reissue a check reimbursing my mother’s estate for the teeth they lost. She is hinting that we are trying to rip off the hospital to those who call or otherwise contact her in protest to this action of hers.  I discovered that she was considering implementing a policy that all patients have to sign a document stating that anything that is lost is not their responsibility. Who reads all the stuff you have to sign at admission!!! And, an attorney told me that she can do this. This is legal, but not ethical or moral by any means.  My mother had dementia, and someone took advantage of this.   This incident also raises a question of patient safety.  Anyone can walk in and hurt a patient if all her belongings can vanish.Sure, there is no value to teeth, except to the one who lost them.  Without teeth, gums get extremely sore from trying to eat.  All meals must be mashed up. We had to do a Heimlich on her several times because she almost choked to death. Great way to live.  She lived that way for 3 months. 

Non- the-less, my point is this.  A hospital is full of sick people, many of them drugged and sleeping.  Some are unconscious.  For many tests, things such as teeth must be removed. Thieves will have an open opportunity to steal and the hospital won’t be responsible for that if Karen makes everyone sign this new form she is considering. The form includes anything– teeth, walkers, glass eyes, prosthetics, anything missing will not be the responsibility of the hospital. Is this right?

 
My mom lost everything… the four silk flower arrangements I took to her over the month valued at $15-22 each; her clothing she came in with; a ceramic bear with a dress I paid $20 for; a $60 ceramic doll I bought her since she collected them; her shoes; a guardian angel pin I brought for her; at least 4 live flower and vase arrangements I bought from the gift shop at the hospital, and her watch and rings.  None of these items were in lost and found, and thus assumed thrown away or stolen by someone, whether employees or visitors to the other patient in her room. Also, there are moral and ethical issues here.  She promised me that if the hospital lost her stuff, they would certainly be responsible for it.  That is why after she investigated my moms records, she issued a check.  Now she won’t take responsibility.  This is a consumer issue.  If this comes out publicly, maybe we will hear from dozens or more people who this also happened to at this facility and how often hey are getting away with it.  I gave up on getting a check for my father, her husband.  Karen made it clear she will not give in and reimburse us.  But I won’t give up on warning people about this problem.
 
I just want word out that people may wish to use another facility in Brevard County if they don’t want the possibility of this happening to them, too.  This new document Karen wants all admissions to sign gives thieves a free reign, and the hospital a way to not take responsibility for their facilities actions.  And please, do not make the mistake we made… call the police to the hospital or nursing home if your items are missing. We just did not think of doing that. It would have made our case a lot easier.
 
We are not stupid.  We did not bring in valuables like gold bars, diamonds, stacks of money, etc.  But you would expect your teeth and the clothes you came with to be there at discharge, am I right?By the way, I sent a letter to the board of directors and the President of Wuesthoff regarding this whole situation, and neither had the decency of a response.  What great people to be working in the health related industry and with people.

I am so disgusted with Wuesthoff and their administration.  Are you?

 
Arthur C. Lucas, Jr.

BC

Monday, July 14th, 2008

My Name is Michael and I live in South Texas and my Mother is going blind in her left eye. We had her get Photodynamic Therapy to slow the process. The first time Blue Cross/Shield paid for like they’re supposed to, but after the second treatment they said that it was experimental and that they would not pay. Well she had to have another treatment and those bastards at blue cross are telling us that now we have to come up with $7,000.00 on our own and that we’re just out of luck. If you know of a lawyer who can help us, please send me a line at michael78104@yahoo.com, I just know that we can’t possibly be the only people this has happened to. Thank You


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